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Privacy Policy

1. Introduction

Cardiff Auto‑Screens Ltd (“we”, “us”, “our”) prioritises your privacy and adheres to the UK GDPR. This policy explains how we collect, use, store, and share your personal data when you interact with our website or services.
 

2. Data Controller

Cardiff Auto‑Screens Ltd
6 The Retreat, Penylan, Cardiff, South Glamorgan, CF23 5QZ
Phone: 029 2049 9321 / 07976 424 658 · Email: info@cardiffautoscreensltd.co.uk
Company No. 04729647

3. Personal Data We Collect

  • Enquiry form submissions: name, phone, email, vehicle details, scheduling preferences

  • Communications: telephone or email correspondence about quotes, repairs, or services

  • Website analytics: anonymised IP address, device/browser info, pages visited, session duration via essential and performance cookies — no advertising or profiling cookies used

4. How We Use Your Data

Your data is used to:

  • Provide quotes, schedule mobile or workshop services, and handle emergency windscreen repairs and replacements (chips, side/rear glass, etc.)

  • Confirm bookings and send service follow‑ups

  • Improve our website and customer experience via anonymised analytics

  • Fulfil statutory obligations, including warranty and record-keeping

5. Legal Basis for Processing

  • Contractual necessity: to perform services you request

  • Legitimate interests: to operate and enhance our offerings

  • Consent: where specifically given for follow-up communications

  • Legal obligation: to retain financial and warranty records as required
     

6. Data Sharing

We do not sell or rent personal data. We may share with:

  • Service providers (e.g., IT host, email, CRM) as processors

  • Legal or regulatory authorities, where legally required

7. Cookies & Tracking

  • Essential cookies: for form submissions and basic site functionality

  • Performance cookies: for anonymous insights via Google Analytics
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Records of enquiries and service history: retained for up to 7 years in line with business and legal compliance

  • Analytics session logs: deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, or restrict your data

  • Withdraw consent or object to processing

  • Request portability of your data
    To exercise these rights, contact us via phone or email. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access controls and staff training. While robust, no system can guarantee absolute security.

11. International Transfers

All personal data is processed and stored within the UK—no international transfers occur.

12. Policy Changes

We may revise this policy. The “Effective Date” reflects the latest version. Continued use of our website indicates acceptance of any updates.

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